Return and Replacement Policy

At Home Stores EG, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 15-day return and replacement policy under the following conditions:

Eligibility for Return and Replacement:

Items must be in their original condition: unused, undamaged, and in their original packaging, including all accessories, manuals, and warranty cards.
Proof of purchase (receipt or order confirmation) is required to process a return or replacement.

Non-Returnable Items:

Products that have been used, installed, or tampered with.
Items damaged due to misuse or negligence.

Process:

Contact our customer service team within 15 days of purchase to initiate the return or replacement process.
Ensure the item is securely packaged for return to prevent damage during transit.

Refund and Replacement:

Refunds or replacements will be processed after a thorough inspection of the returned item.
Refunds will be issued through the original payment method.

Delivery Costs:

Delivery fees are non-refundable. Return shipping costs will be the responsibility of the customer unless the product is defective or incorrect.
If you have any questions or need further assistance, please reach out to our customer support team. Thank you for choosing Home Stores EG!